Refund policy

We have a 7 days return policy, which means you can request a return within 7 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at northamerica@mbesto-tech.com to request the return address.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at northamerica@mbesto-tech.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return to let you know if the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at northamerica@mbesto-tech.com.